Refund policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1. Who handles a Paddle return

If you paid through Paddle, send the return request to Paddle. Paddle is the seller on that order. You can also email contact_sublb@newsletter.tap365.org with the Paddle order reference, the plan name, and the purchase time so we can check usage.

2. What can be refunded

This is the same rule as the live agreement, section 8.3. It is not a 30-day unconditional money-back guarantee.

• Quota already consumed, calls already completed, and upstream cost already incurred are not refunded.
• A ban for abuse or a breach of the terms is not refunded.
• Balance that has not been consumed, or a subscription dispute where the term was not used, is reviewed under this policy, the payment channel’s rules, and the law that applies.

3. What we need

The email must include the account email, the plan name, the order reference, and whether any API call was made. We answer refund email within 2 business days. A decision on an ordinary unused-term request is made within 7 days after we can see the usage record.

4. After a refund

A refunded subscription or balance is closed. Keys for that entitlement stop. Chargebacks on a Paddle order are handled by Paddle.

退款政策

Paddle 订单的退货由 Paddle 处理。已消耗额度、已完成调用、已产生的上游成本和违规封禁不退。未消耗余额或未使用的订阅周期可以申请复核。这不是 30 天无条件退款。请发 contact_sublb@newsletter.tap365.org。